Cancellation & Refund Policy

At Airotrolly, we understand that travel plans may change unexpectedly. Our Cancellation & Refund Policy explains the general rules and procedures related to booking cancellations, ticket modifications, and refund requests for flights and travel services booked through our platform.

Flight Cancellation Requests

Cancellation requests must be submitted before the scheduled departure time of your flight. Airline cancellation rules vary depending on the carrier, fare type, destination, and booking conditions. Some tickets may be non-refundable, while others may allow partial refunds or future travel credits.

Refund Eligibility

Refund eligibility is determined according to the airline’s fare rules, supplier policies, and ticket conditions at the time of booking. Refundable tickets may qualify for partial or full refunds after applicable airline penalties, cancellation fees, and service charges are deducted.

Processing Time

Once a refund request is approved by the airline or travel supplier, the refund process may take several business days depending on the payment provider, banking system, and airline processing timelines. Airotrolly does not control supplier refund speeds but will assist customers throughout the process.

Changes & Modifications

Flight date changes, passenger name corrections, route updates, and itinerary modifications are subject to airline approval and fare differences. Additional airline fees and service charges may apply for any requested changes after booking confirmation.

Non-Refundable Services

Certain promotional fares, discounted tickets, last-minute deals, and special travel packages may be non-refundable or may include strict cancellation restrictions. Customers are encouraged to carefully review fare rules before completing a reservation.

Travel Disruptions

In cases involving airline schedule changes, flight delays, cancellations by the carrier, weather disruptions, or operational issues, refund and compensation decisions remain subject to the airline’s official policies and procedures.

Customer Assistance

The Airotrolly support team is available to assist customers with cancellation requests, refund status updates, and ticket modification guidance. For support regarding your booking, please contact our customer service team using the contact details available on our website.

By completing a booking through Airotrolly, you acknowledge and agree to the cancellation and refund conditions associated with your selected airline or travel service provider.