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Fulfillment Policy

Our fulfillment policy describes how AiroTrolly processes and completes bookings, ticket issuance, and travel service delivery. We aim to provide accurate and timely fulfillment while keeping customers informed at every step.

Booking Confirmation

After you complete a booking and payment, we confirm your reservation with the airline or travel provider. You will receive booking details and itinerary information once the reservation is processed.

Ticket Issuance

Ticket issuance occurs after payment authorization and reservation confirmation. Your electronic ticket will be sent to the email address provided during booking. Please review the ticket details carefully and notify us immediately if any information is incorrect.

Service Delivery

AiroTrolly coordinates with carriers and suppliers to deliver travel services as promised. This includes airline ticket confirmation, travel documentation guidance, and support for changes or cancellations.

Changes and Cancellations

If you need to modify or cancel a booking, our team will help you according to the airline’s policies and applicable fees. Changes are subject to availability and may require additional charges.

Communication

We provide status updates via email and phone. If you have questions about your booking fulfillment, contact our support team for assistance.

Limitations

AiroTrolly acts as an intermediary and relies on airlines and suppliers to fulfill travel services. We are not responsible for service disruptions caused by carrier delays, cancellations, or third-party service issues outside our control.